I'm
Michael James
Application Support Specialist, Cloud Architect, Application Developer
An experienced Application Developer and Administrator with a proven track record in integrating custom solutions, managing large-scale systems, and enhancing network security for educational environments. Adept at supporting users with hands-on training, developing custom modules.
BOE | 2022-Current
Implemented and enforced security policies and identity management controls. Led both in-person and remote technical trainings, managed software rollout meetings, and supported staff and parents as a technical liaison. Authored knowledgebase articles to boost resolution rates and maintained detailed technical records. Built and enhanced web interfaces using JavaScript, CSS, Angular, and Oracle Apex, including PowerQueries and plugins for automation. Designed and developed both minor and major UI implementations.
Capegemini/Subway Corporate | 2021 - 2022
Provided global technical support for POS and digital ordering systems, reducing downtime by 20%. Led the Windows 7 to Windows 10 migration, including hardware swaps and system reimaging. Improved documentation efficiency by 30% using ServiceNow, enhancing issue resolution speed. Diagnosed and resolved application issues through in-depth analysis of components, logs, and services. Delivered innovative solutions, authored detailed technical documentation, and facilitated data refreshes via Azure Cloud for SubwayPOS.
Big Y | 2010 - 2020
Managed and supervised dairy and frozen food department staff, including training and development. Collaborated with store management to plan and implement weekly sales promotions to drive product sales and customer engagement.
Experienced in developing fully responsive, cross-browser compatible web pages using HTML5, CSS3, JavaScript, and modern frameworks/libraries such as React and jQuery as well as CMS platforms.
Experience in administering application servers, leveraging shell and deployment scripts for automated installations and updates, and implementing secure SFTP protocols for data transmission to remote infrastructure.
Experienced in writing complex SQL and Power Query statements to extract and manipulate data from Oracle databases. Have configured and managed cloud-based database solutions for personal projects.
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